LEGAL NOTICE – LUQANALA ONLINE STORE

Effective Date: 31 August 2026

Welcome to LuqaNala Online Store. By accessing or using this website and purchasing products from us, you agree to comply with the terms and conditions set out in this Legal Notice.

1. Business Information

Business Name: LuqaNala Online Store
Website: LuqaNala.myshopify.com 
Country of Operation: South Africa
Customer Support: luqanala@gmail.com
Contact Number: +27 62 051 5517
Business Address: 20716 Ekupholeni Area Swayimane location Wartburg 3233

2. Use of the Website

You agree to use this website lawfully and responsibly. You may not use the website for fraudulent activities, unlawful purposes, or any activity that may damage, disrupt, or interfere with the operation of the website.

We reserve the right to refuse service, cancel orders, or restrict access to the website where we reasonably believe that the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other information displayed on the website are accurate.

However, colours and appearance may vary depending on your device or screen settings. Product availability may also change without prior notice.

4. Prices and Payments

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

LuqaNala Online Store reserves the right to change prices, promotions, discounts and product availability at any time.

An order is subject to successful payment and confirmation. We reserve the right to cancel an order where there is a pricing error, suspected fraudulent activity, payment failure, or stock unavailability.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted. We may contact you to verify order or payment information before processing your purchase.

If an order cannot be fulfilled, the customer will be notified and any applicable payment will be refunded in accordance with our refund policy.

6. Delivery

Delivery times provided on the website are estimates and may be affected by courier delays, public holidays, weather, unforeseen circumstances or other events outside our reasonable control.

Customers are responsible for providing accurate delivery information. LuqaNala Online Store cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

7. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Returns and Refund Policy and applicable South African consumer-protection legislation.

Where applicable, customers will be provided with information regarding the return process, eligibility requirements and refund procedure.

Nothing in this Legal Notice is intended to remove or limit any consumer rights that cannot lawfully be excluded under South African law.

8. Consumer Protection

LuqaNala Online Store aims to comply with applicable South African consumer-protection laws, including the Consumer Protection Act 68 of 2008, where applicable.

Customers are encouraged to read our Terms and Conditions and Returns and Refund Policy before completing a purchase.

9. Privacy and Personal Information

We respect the privacy of our customers and process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Personal information may be collected and used for purposes such as processing orders, payments, deliveries, customer support, fraud prevention and other legitimate business purposes.

For more information, please refer to our Privacy Policy.

10. Intellectual Property

Unless otherwise stated, all logos, brand names, photographs, graphics, text, product descriptions and other content appearing on the LuqaNala Online Store website are owned by or licensed to LuqaNala Online Store.

You may not copy, reproduce, distribute, modify or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, technology providers and other service providers.

We are not responsible for the independent actions, policies, terms or services of third parties. Their own terms and privacy policies may apply.

12. Website Availability

We make reasonable efforts to keep the website available and operational. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems or circumstances beyond our control.

13. Limitation of Liability

To the extent permitted by applicable law, LuqaNala Online Store will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by South African law.

14. Changes to This Legal Notice

LuqaNala Online Store reserves the right to update or amend this Legal Notice from time to time.

The updated version will be published on this website with the applicable effective date.

15. Governing Law

This Legal Notice shall be governed by the laws of the Republic of South Africa.

Any dispute relating to the use of this website or purchases made through LuqaNala Online Store will be dealt with in accordance with applicable South African law.

16. Contact Us

If you have questions regarding this Legal Notice, your order, our products or our policies, please contact:

LuqaNala Online Store
📧 Email: luqanala@gmail.com 
📱 WhatsApp/Phone: +27 62 051 5517
📍 Address: 20716 Ekupholeni Area Swayimane location Wartburg 3233

Thank you for shopping with LuqaNala Online Store.